Shipping Policy
Shipping Policy
Last updated: July 2026
Please note: Delivery times may extend to 2–3 weeks depending on order volume and current demand. We are a growing brand and work hard to get every order to you as quickly as possible. Thank you for your patience and support.
Processing Time
Orders are processed within 2–5 business days of being placed. During periods of high order volume, processing may take up to 7 business days. You will receive a confirmation email when your order is placed and a second notification with tracking information once your order has been dispatched.
Estimated Delivery Times
Standard delivery typically takes 7–21 business days depending on your location and current order flow. Delivery to the United States generally falls within the lower end of this range, while international orders may take longer. Please allow the full 3 weeks before reaching out about a delayed order, as shipments occasionally experience carrier delays outside of our control.
Why It Can Take Up to 3 Weeks
PeakHive offers a curated selection of specialty lighting fixtures. Some pieces are fulfilled directly from our production partners to ensure the highest quality standards. During periods of high traffic and elevated order volume, fulfillment timelines may extend slightly. We are always transparent about this and will notify you if your specific order is experiencing any delays.
Free Shipping
We offer free standard shipping on all orders over $200. Orders under $200 incur a flat shipping fee calculated at checkout based on your delivery address.
Where We Ship
We ship to the United States, Canada, United Kingdom, Australia, and most of Europe. If your country is not listed at checkout, please contact us at info@peakhive.store and we will do our best to accommodate your order.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can also use our Track Your Order page to monitor your shipment. If you have not received tracking information within 7 business days of ordering, please contact us and we will look into it right away.
Customs and Import Duties
For international orders, customs duties and import taxes may be charged by your country upon delivery. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees. We recommend checking with your local customs office for applicable rates before ordering.
Damaged in Transit
In the unlikely event that your order arrives damaged, please photograph the damage and contact us within 48 hours at info@peakhive.store. We will arrange a replacement or full refund promptly.
Questions
For any shipping questions, reach out at info@peakhive.store and we will respond within 24 hours.