Shipping Policy

Processing Time

Orders are processed within 2-5 business days of being placed. You'll receive a confirmation email when your order is placed and a second email with tracking information when your order dispatches.

Shipping Times

Standard delivery takes 7-14 business days depending on your location. Expedited shipping options are available at checkout for select regions.

Free Shipping

We offer free standard shipping on all orders over $200. Orders under $200 incur a flat shipping fee calculated at checkout based on your delivery address.

Where We Ship

We ship to the United States, Canada, United Kingdom, Australia, and most of Europe. If your country is not listed at checkout, please contact us at info@peakhive.store and we'll do our best to accommodate your order.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use this number to monitor your shipment's progress. If you haven't received tracking information within 5 business days of ordering, contact us at info@peakhive.store.

Customs & Import Duties

For international orders, customs duties and import taxes may be charged by your country upon delivery. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees. We recommend checking with your local customs office for applicable rates before ordering.

Damaged in Transit

In the unlikely event that your order arrives damaged, please photograph the damage and contact us within 48 hours at info@peakhive.store. We will arrange a replacement or full refund.

Questions

For shipping inquiries, contact us at info@peakhive.store and we'll respond within 24 hours.