FAQs

Frequently Asked Questions

Everything you need to know

Orders & Shipping

How long does shipping take?

Orders are processed within 2–5 business days. Standard delivery typically takes 7–21 business days depending on your location and current order volume. During busy periods, delivery may extend to 2–3 weeks. You will receive a tracking number by email as soon as your order dispatches. Please see our full Shipping Policy for more detail.

Do you offer free shipping?

Yes — free standard shipping on all orders over $200. Orders under $200 incur a flat shipping fee calculated at checkout.

Do you ship internationally?

Yes. We ship to the United States, Canada, United Kingdom, Australia, and most of Europe. Shipping times and rates vary by destination. Duties and taxes may apply depending on your country.

Can I track my order?

Yes. You will receive a tracking link by email once your order has been dispatched. You can also use our Track Your Order page. If you have not received tracking details within 7 business days of ordering, please contact us at info@peakhive.store.

Products

What is included with each fixture?

Each fixture includes all mounting hardware, a ceiling canopy or wall plate where applicable, an LED light source where specified, and an instruction manual. Products requiring an electrician for installation will note this in the product description.

Do I need an electrician to install?

Hardwired fixtures — pendant lights, wall sconces, and ceiling lights — require a licensed electrician for installation. Plug-in and battery-powered products can be self-installed. We always recommend following local electrical codes.

Are your products dimmable?

Many products in our collection are dimmable — check the individual product listing for compatible variants. Dimmable products require a compatible LED dimmer switch.

What voltage do your products support?

Most products support universal voltage (110V–240V), making them compatible with electrical systems in the US, UK, Australia, and Europe. Voltage compatibility is noted in each product's specifications.

What warranty do your products carry?

All PeakHive fixtures carry a 1-year warranty covering manufacturing defects. If your product develops a fault within 12 months of purchase, contact us and we will arrange a replacement or repair.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on all products. Items must be unused, in original packaging, and in original condition. To initiate a return, contact us at info@peakhive.store with your order number.

What if my order arrives damaged?

If your order arrives damaged, photograph the damage and contact us within 48 hours of delivery at info@peakhive.store. We will arrange a replacement or full refund immediately.